Terms & conditions
Please read these terms before you place an order. They apply to all orders placed through www.thetacklevault.co.uk by consumers in the UK. Nothing in these terms affects your legal rights as a consumer.
1. About us
The Tackle Vault UK is run by Lloyd Wightman, a sole trader. We are an independent fishing tackle shop selling new and used match, carp, sea, fly, and pike & predator tackle.
- Address: Unit 12 Blackbrook Place, Warrington, WA4 1PH
- Email: thetacklevaultuk@gmail.com
- Phone: 07833 109166
We are not VAT registered, so no VAT is charged.
2. Your order and our contract
2.1 When you place an order, you'll receive an email confirming we've received it. This doesn't mean we've accepted your order yet.
2.2 Our contract with you starts when we email to say your order has been dispatched.
2.3 We may decline an order, for example if an item is out of stock, if there's an obvious pricing error (see section 4) or if we can't deliver to your address. If we do, we'll tell you and refund any payment in full.
2.4 You must be 18 or over to place an order.
3. Our products
3.1 New items are brand new and unused, supplied in the manufacturer's packaging where applicable.
3.2 Used / pre-loved items (including everything in our Used Bargain Bucket) have been owned and used before. They will show signs of use. We describe the condition of each used item honestly, including any wear, damage, faults or missing parts we're aware of, and photograph the actual item you'll receive. Please read the description and check the photos before buying. When deciding whether a used item is of satisfactory quality, its age, price, condition and any faults we've pointed out are taken into account. Your legal rights still apply if an item isn't as described or has a fault we didn't tell you about. for change of mind (see section 8).
3.3 Product images are for illustration. Colours may look slightly different on your screen. New items may come in packaging that differs from the photo.
3.4 Tackle boxes / Mystery Boxes (Starter, Advanced and Premium boxes, for carp or match) can be bought as a one-off purchase or as a monthly subscription (see section 7A). Contents are chosen by us, vary from box to box and may differ from the photos shown. There is no fixed contents list or guaranteed retail value.
4. Prices and pricing errors
4.1 Prices are shown in pounds sterling. We are not VAT registered, so no VAT is charged. Delivery costs are shown at checkout before you pay.
4.2 We try hard to make sure prices are correct, but mistakes can happen. If an item's correct price is higher than the price shown, we'll contact you before dispatch. You can then pay the correct price or cancel for a full refund. If the error is obvious and you could reasonably have spotted it (for example, a £100 rod listed at £1), we don't have to supply the item at the wrong price, even after confirming your order.
5. Payment
5.1 Payment is taken securely at checkout by Stripe. We accept debit and credit cards, Apple Pay, Google Pay, Klarna and Clearpay. We never see or store your full card details.
5.2 Gift cards are available from £10 to £50, or you can choose a custom whole-pound amount. They can be used towards orders on our website, can be added to your customer account, and can't be exchanged for cash.
5.3 When Tackle Vault Rewards are enabled, you earn 1 point per £1 spent, and 100 points = £1 off. Full details are on the Rewards page.
6. Delivery
6.1 We aim to dispatch orders within 1–2 working days. Delivery is mainland UK next day with DPD for £9.99, free on orders of £50 and over. We don't deliver to Northern Ireland, the Scottish Highlands or UK islands. Full details are in our Shipping Policy. We're open Monday to Saturday 9am–4pm, closed Sunday.
6.2 Delivery times are estimates. Unless we agree a specific date with you, we'll deliver within 30 days of accepting your order. If we can't, you can cancel and get a full refund.
6.3 The goods are our responsibility until they're delivered to you, or to someone you've nominated. Ownership passes to you once we've received full payment.
7. Your right to cancel (14 days)
7.1 Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. If your order arrives in several deliveries, the 14 days run from the day you receive the last item. This right covers sale, clearance and used items too.
7.2 To cancel, tell us clearly before the 14 days end, for example by emailing thetacklevaultuk@gmail.com. You can use the model cancellation form below, but you don't have to.
7.3 Send the goods back within 14 days of telling us you're cancelling. Unless the item is faulty or wrong, you pay the cost of returning it.
7.4 We'll refund the price you paid, plus the standard outbound delivery charge. If you chose a more expensive delivery option, we only refund the standard delivery cost. The refund will be made within 14 days of receiving the goods back, or of you giving us proof that you've sent them, whichever is sooner. It goes to your original payment method.
7.5 You can inspect items as you would in a shop. If an item has been handled or used more than that, we may reduce the refund to reflect the loss in value.
7.6 Exceptions. The right to cancel doesn't apply to:
- perishable goods, such as bait, that could go off quickly
- goods sealed for health or hygiene reasons, once the seal has been broken
- items made to your specification or personalised
- gift cards, once used
7A. Monthly tackle box subscriptions
7A.1 How it works. If you choose the monthly subscription option on a tackle box, you pay the box price shown at checkout when you sign up, and again every month on the same date until you cancel. We send a new box after each payment. There is no minimum term. Payments are taken automatically from the payment method you used at checkout by our payment provider, Stripe. Subscription boxes are delivered to your address only; they can't be collected.
7A.2 Cancel any time. You can cancel at any time using the Manage subscription link in the payment confirmation email Stripe sends you. You can also email thetacklevaultuk@gmail.com or call 07833 109166 and we'll cancel it for you. Once you cancel, no further payments are taken. We'll still send any box you've already paid for, unless you're cancelling under 7A.3.
7A.3 Your 14-day right to cancel. You can cancel your subscription for any reason within 14 days of the day you receive your first box. If you do, we'll refund what you've paid, and the rules in sections 7.2–7.5 apply to returning the box. After that, you can still cancel at any time under 7A.2. Future payments stop, but payments for boxes already sent aren't refunded, unless an item is faulty or not as described (section 9). Opened boxes aren't covered by our 30-day returns promise (section 8). See our Returns & Refund Policy.
7A.4 Pausing. You can pause your subscription using the Manage subscription link, or by emailing or calling us. No payments are taken and no boxes are sent while it's paused.
7A.5 Price changes. The price of an active subscription doesn't change. If we change box prices, the new price only applies to new subscriptions.
7A.6 Failed payments. If a monthly payment fails, Stripe will email you a link to update your payment method or pay. We won't send that month's box until payment is received.
8. Our 30-day returns promise
In addition to your legal right to cancel, we accept returns of unused items in their original condition within 30 days of delivery. Full details are in our Returns & Refund Policy. This promise is extra to your legal rights and doesn't replace them.
9. Faulty or incorrect goods – your rights under the Consumer Rights Act 2015
9.1 Everything we sell must be of satisfactory quality, fit for purpose and as described. For used goods, see section 3.2.
9.2 If an item is faulty, damaged or not as described:
- within 30 days of delivery, you can reject it for a full refund, including delivery costs
- after 30 days, you can ask for a repair or replacement. If that isn't possible, or doesn't fix the problem, you can get a refund. This may be reduced to reflect the use you've had, except within the first 6 months.
- you may be able to make a claim for up to 6 years in England and Wales (5 years in Scotland)
9.3 We ask you to report damage or missing items as soon as possible, ideally within 48 hours, so we can claim from the carrier. Reporting later does not remove your rights.
9.4 We'll pay reasonable return postage for faulty or incorrect items.
This is a summary of your key legal rights. For more detailed information, visit Citizens Advice (citizensadvice.org.uk) or call 0808 223 1133.
10. Our liability
10.1 We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for loss or damage that isn't foreseeable.
10.2 We supply products for domestic and private use only. We're not liable for any business losses.
10.3 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights as a consumer.
11. Events outside our control
We're not responsible for delays caused by events outside our reasonable control, such as severe weather or carrier strikes. If this happens, we'll tell you and try to minimise the delay. If there's a serious delay, you can cancel and get a refund.
12. Customer accounts and reviews
12.1 If you create an account, please keep your login details secure.
12.2 Product reviews must be honest and about the product. They must not be offensive, unlawful or advertise other businesses. We may remove reviews that break these rules. We don't edit genuine reviews to change their meaning.
13. Your personal information
We use your personal information as set out in our Privacy Policy.
14. Complaints
If you have a problem, please contact us first at thetacklevaultuk@gmail.com or on 07833 109166, and we'll do our best to sort it out quickly.
15. Law and courts
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
Model cancellation form
(Only complete and return this form if you want to cancel your order.)
To: The Tackle Vault, Unit 12 Blackbrook Place, Warrington, WA4 1PH – thetacklevaultuk@gmail.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods / my/our tackle box subscription:
- Order number:
- Item(s):
- Ordered on / received on:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is sent on paper):
- Date: